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"I've been working with patients for almost 10 years as a Chiropractic Physician. I'm always looking for new ways to increase awareness of the valuable clinical services provided at my centers. Bruce Freeman has given me insightful ideas to assist in my marketing efforts. I rely on his 'Ask the Small Business Professor' column to keep me abreast of new trends and developments in the field. I couldn't ask for a more knowledgeable and capable advisor as my companies move forward into providing nationwide healthcare for patients."
"Bruce Freeman, The Small Business Professor, is a most valued and enthusiastic guest contributor to the business segment of our radio show dealing with the challenges facing today's entrepreneurs. His practical and insightful advice has served to enhance our ability, as broadcasters, to help business owners move ahead in their various fields of endeavor. ....Thank you, Bruce."
"'Ask the Small Business Professor' is a must read for small business owners looking for free expert business advice. Using a Q&A format, Bruce Freeman covers important small business topics weekly by bringing in recognized experts on subjects including accounting, legal issues, trademarks marketing and sales. Don't miss it!"
"The Small Business Professor is a site that should be bookmarked by every entrepreneur. In today's business environment, it is difficult to gather information and obtain answers to the myriad of questions that face business owners. Bruce Freeman's 'Ask the Small Business Professor' column is an excellent resource that provides guidance, up-to-the-minute information, mentoring, and more."
"I find the column inspiring and helpful to me in running my own small business."
The Personal Touch
Lynda Fisher has done many things since she graduated from college in 1986, but none so much fun as the cabinet, fixture and countertop business she developed alongside her husband, Loren. Fisher worked in a real estate office, in pet nutrition, was a nursing student, volunteered as a religious ministry worker, and became a mother before turning her sights on her husband’s fledgling cabinet business in 2001.
Loren was working for an architectural millwork firm in Topeka, KS when they heard that the firm was moving to Kansas City. At home in the Topeka area, the Fishers were faced with a decision, move or find something else to do. Loren suggested opening a cabinet shop. Lynda was skeptical, but they bought a computerized router and began cutting parts and pieces that they sold to other cabinet shops. Starting out in their garage, they did well immediately; trying new things, buying used equipment from auctions out of their savings, and enjoying working together.
Soon, it became apparent they needed more room, so they found a 4000 sq. ft. space and persuaded the landlord to give them a six month lease. The months went by quickly and they signed a three year lease, but soon found they needed even more space. Their growth was based on the quality of Loren’s work and Lynda’s volunteer spirit and business savvy.
To increase their visibility, Lynda joined the local Chamber of Commerce’s, Diplomat Committee, which concentrated on new members and membership retention. Through this committee she was able to meet many other business owners. She also joined KEEN (Kansas Executive Express Network) which helps educate and connect executive women, as well as the Topeka Home Builders Association. Each of these organizations became referral sources for new customers.
Soon Lynda decided to try and solve their growing space problem and expand their business by opening a shop to display the cabinets and countertops. Realizing she needed more training as an entrepreneur, Fisher contacted the Small Business Development Center at Washburn University even attending a class, called Exploring Entrepreneurship. The Center’s Director gave her a binder filled with information, forms, tax information and contacts needed to get a small business started in Kansas. He also gave her free advice, provided access to legal help, and sent an accountant to set up computerized books. He even connected her with a marketing class which took on the Fisher’s business as a case study, providing a marketing plan on which to build.
Using a home equity credit line to finance their expansion, the Fishers went to work. Soon, everything came together; Loren’s reputation for quality craftsmanship and Lynda’s relationships within the business community started bringing contractors building homes or remodeling offices to the retail outlet. Instead of having to go out and bid on individual jobs, people came right to them. They were even able to hire a designer and sponsored an ugly countertop contest at the Topeka Home Builders Show. 60% of their business is now in countertops, and they complete about 600 jobs a year.
The Small Business Professors' Words of Wisdom
Prior to starting their own business, Loren worked long hours, straining the couple’s relationship. Now Lynda is part of it and understands the demands on their time. To ease the pressure, the couple employs eight people and tries to make working conditions as enjoyable as possible, even providing for flexible hours for employees.
In 2004, the Fishers were nominated for and won for the Small Business Award in Topeka for outstanding achievement, community involvement, and business growth. Lynda is going back to school this fall taking a fast-track entrepreneur class for those whose businesses are already up and running, but the Fisher’s are not striving to become a huge business. They want to continue growing in terms of productivity and profitability, expanding their equipment line, but they don’t want hundreds of employees; they enjoy the personal family-type business atmosphere
- Case History: Countertop Shoppe www.mycountertopshoppe.com
- Entrepreneur’s Strategy: Utilize local business organizations to help build visibility and educational resources to teach you things you don’t know.
- Could This Work For Me? Just starting out or trying to expand, Chambers of Commerce and Small Business Centers are resources that can increase your bottom line.
Starting out in their garage, they did well immediately; trying new things, buying used equipment from auctions out of their savings, and enjoying working together.